About Us

Delivering Exceptional Appliance Repair Service and Treatment to Customers near Walnut Creek

The Appliance Doctor is the original appliance repair business in Walnut Creek, and we have been serving our clients’ appliance repair needs for over 20 years. People sometimes confuse us with other repair services, but unless you call and hear Jackie’s friendly voice booking your appointment or have Bernard, aka Benny, show up at your door promptly, dressed professionally with our iconic logo on his red shirt, you have the wrong appliance repair business!  Jonathan is our right-hand man, working tirelessly behind the scenes to make sure the entire system flows seamlessly and your needs are met.

Family-owned and operated, The Appliance Doctor makes your appliance repair needs our number one priority. We do not contract our service technicians or grow too large that we cannot take prompt care of our customers, whom we consider family. Your satisfaction is our goal, and our high yelp reviews serve as a testament to our strong work ethic and our commitment and dedication to our customers. We plan to stay a small, family-owned business, and we want to be the first company you call in the Contra Costa County when your appliances are in need of repair.

It is our pleasure to call Walnut Creek our home and place of business.  It’s where we raised our son and grew a strong appliance repair business with a solid customer base of new clients and referrals who have come to expect the personal, quality service with fair and honest prices. Staying local allows us to take excellent care of our customers and to make sure we are available when you need us.  When an appliance breaks down, it is an inconvenience, and we want to be there for you without having to wait days and weeks for us like other appliance repair businesses.

Earning our Customer’s Trust is Important to Us

We have been fortunate to have the same customers for many years, people who trust us in their homes and around their children and pets. Bernard has a way with even the most finicky pet, often solving problems while they keep an eye on him.  Children love Bernard!  And as a father himself, he has often spent time explaining to curious children what is wrong and what needs to be repaired! You don’t get quality service like that from larger repair businesses.

At The Appliance Doctor, we strive to create a service-orientated business where professional, prompt, courtesy service is our priority and our focus and paying your bill is hassle free.

We are a Landlord’s Best Friend

If you are a landlord in need of attention for your appliances throughout the Contra Costa area, we can be trusted in your home with or without tenants available, and can quickly and easily invoice you through email.  Our system allows you to stay on top of your investments, and we also keep paper files for your records. And since we personally answer the phones and respond to service requests ourselves, you can be assured that there won’t be any question as to with whom you are dealing.

Your Time is Valuable

We understand and appreciate how valuable your time is, and we give you an appointment window with which to expect us. If you have any issues or problems with our repair work, we are responsive to your needs, making your repair a priority and fixing it until it is done correctly with a guarantee of our parts and labor.

Old Fashion Sense of Service and Commitment to our Customers

The Appliance Doctor stands firm in our commitment to be the small, friendly appliance repair shop that doesn’t lose site of what it means to be a family-owned and operated business, making each client a priority.

We never want to lose that focus or lose site of what it means to serve our local community, our neighbors.

For your convenience, we accept as payment methods cash, check, or all major credit cards. We leave you with an invoice the day we service your appliance, or we can email you a statement. We aim to make life easy and convenient for you!

Fast, Trustworthy, and Reliable

We understand and appreciate that you have other options in the Walnut Creek and surrounding  areas to repair your appliances, and we appreciate your consideration of our service.  We know you will feel confident in our ability to meet all of you repair expectations, and we encourage you to take advantage of our 100% satisfaction guarantee. If you are not satisfied, we will come back and repair your appliance.

Our reputation has been built over the years, and we are known for our cartoon logo and Benny’s friendly service with Jackie and Jonathan’s business mentality.  If for any reason you are unhappy with our service, please do not hesitate to contact us so we can make the situation right.

As the only small family-owned and operated appliance repair-service in Walnut Creek, we are available to you Monday through Friday 9-5 and evenings by appointment.  We have to limit our hours to exclude weekends to keep our rates low and Bernard fully rested to tackle your projects! We appreciate your understanding.